Refund Policy
Refund Policy
Aapki satisfaction hamari pehli priority — koi masla ho, hum hamesha saath hain
Ahem Baat — Pehle Zaroor Parhein
Sehat Pansar mein aapki satisfaction hamari pehli zimmedari hai. Agar kisi bhi wajah se aap apne product se khush nahi hain — delivery ke 7 din ke andar humse rabta karein. Hum har masle ka hal zaroor nikalenge.
Overview
Sehat Pansar par kiye gaye tamam orders yeh refund policy ke tahat aate hain. Hum 100% pure aur natural herbal products dete hain aur quality ke baare mein puri zimmedari lete hain.
Agar product mein koi masla ho — damaged, galat, ya quality issue — to hum full refund ya exchange dete hain bina kisi argument ke.
Refund Kab Milega?
Hum refund ya exchange un cases mein dete hain:
- Damaged Product: Delivery mein product toota ya kharab mila
- Wrong Product: Jo order kiya woh nahi aaya — galat item mila
- Quality Issue: Khushbu, rang, texture, ya purity mein masla
- Expired Product: Product expire ho chuka ho ya expiry qareeb ho
- Order Cancel: Dispatch se pehle order cancel karna chahte hon
๐ฟ Sehat Pansar ke saath aapka har tajurba acha hona chahiye. Koi bhi shikayat ho — fehran humse baat karein.
Refund Kab Nahi Milega?
Kuch cases mein refund mumkin nahi hota:
- Product 7 din se zyada pehle receive hua ho aur koi proof nahi
- Product poori tarah use ho chuka ho — sirf quality issue ke ilawa
- Nuqsan customer ki apni galti se hua ho (girna, paani lagna wagera)
- Refund request mein photo ya video proof nahi hai
- Sale ya discounted items — sirf exchange available hai
⚠️ Refund claim karte waqt product ka clear photo ya video zaroor bhejein — delivery ke 24 ghante ke andar WhatsApp par.
Return Ka Tarika
Refund ya return ke liye yeh simple steps follow karein:
WhatsApp par Rabta Karein
0333-9399503 par message karein — apna order number aur masla batayein
Photo / Video Bhejein
Damaged ya galat product ki clear photo ya video send karein
Review — 24 Ghante Mein
Hamari team aapki request review karegi aur update degi
Refund / Exchange Process
Approval ke baad 3-5 working days mein refund mil jayega
Return Shipping
- Hamari Galti (wrong/damaged product) — return shipping charges hum denge
- Customer Ka Irada Badla — return shipping customer khud bharta hai
- Product original packaging mein wapas bhejein
- Return karne se pehle humse courier details confirm zaroor karein
Return bhejne se pehle hamesha WhatsApp par confirm karein — bina confirmation ke bheja gaya parcel accept nahi hoga.
Refund Method
Refund approved hone ke baad yeh tareeqon se milega:
- Cash on Delivery Orders: EasyPaisa ya JazzCash account mein
- Online Payment: Original payment method par wapas
- Processing Time: Approval ke baad 3-5 working days
- Partial Refund: Agar product partially use kiya ho to partial refund milega
- Bulk Orders (10+ items): Alag policy apply hoti hai — pehle contact karein
⚠️ Yeh policy sirf sehatpansar.com se kiye gaye orders par apply hoti hai. Kisi third-party seller se liye gaye products is policy mein nahi aate.
Raabta Karein
- Address: Shop #06, Juriya Bazaar, Karachi, Pakistan
- WhatsApp / Phone: 0333-9399503
- Email: contact@sehatpansar.com
- Aursaat: Monday – Saturday, 9am – 8pm
Refund Ya Koi Sawal?
Humse seedha baat karein — 24 ghante mein jawab milega
