๐ก Tip: House number, street number aur koi bhi landmark zaroor likhein
๐ณ Payment Method
CASH
BANK
Jazz
Easy
๐ COD (Cash on Delivery): Order confirm hone ke baad hamara representative aapko call karega confirm karne ke liye. Meherbani karke apna phone ON rakhein.
⌛ Delivery time: 2-5 working days
๐ฆ Bank: Raqami Islamic Digital Bank - MUJAHID AC: 020857992780
Neeche diye gaye sections mein se apna sawal dhundein. Agar phir bhi jawab na mile to WhatsApp par directly humse puchein — hum hamesha available hain.
01
Products
Kya Sehat Pansar ke products 100% natural hain?+
Haan, bilkul! Sehat Pansar ke tamam products 100% pure aur natural herbal ingredients se bane hain. Koi artificial color, flavor, ya preservative use nahi kiya jata. Har product ki quality hum khud verify karte hain.
Products ki expiry date kahan hoti hai?+
Har product ki packaging par manufacturing date aur expiry date clearly likhi hoti hai. Delivery ke waqt products ki expiry date kam se kam 6 mahine baad hoti hai.
Kya products DRAP registered hain?+
Hamare products DRAP ki guidelines ke tahat registered herbal supplements hain. Yeh dawaiyan nahi hain — qudrati supplements hain jo overall health ke liye faidamand hain.
Products store kaise karein?+
Tamam products ko thandi, khushk jagah par direct sunlight se door rakhein. Packaging khulne ke baad airtight container mein rakhein. Bathroom ya kitchen mein nahi rakhein kyunki wahan naami zyada hoti hai.
Naye products kab aate hain?+
Naye products ki updates ke liye WhatsApp par subscribe karein ya website par newsletter join karein. Hum har naye product ki launch se pehle subscribers ko inform karte hain.
02
Order & Payment
Order kaise place karein?+
Website par product page open karein → size ya quantity chunein → "Order Karein" button dabayein → apna naam, phone number, aur address bharein → order submit karein. Hamari team 1-2 ghante mein confirm karegi.
Kya Cash on Delivery available hai?+
Haan! Cash on Delivery (COD) poore Pakistan mein available hai. Pehle product deliver hoga — phir aap payment karein. Koi advance payment nahi chahiye.
Kaunse payment methods accepted hain?+
Hum yeh payment methods accept karte hain: Cash on Delivery, EasyPaisa, JazzCash, Bank Transfer. Online payment ke liye order confirm karne ke baad humse WhatsApp par rabta karein.
Order cancel ya modify kar sakte hain?+
Order place hone ke 2 ghante ke andar cancel ya modify kar sakte hain — WhatsApp par jaldi rabta karein. Dispatch hone ke baad cancel nahi hoga.
Bulk order ya wholesale possible hai?+
Haan! 10 ya upar items ke orders par special discount milta hai. Bulk orders ke liye WhatsApp par seedha humse baat karein — hum special rates offer karte hain.
03
Delivery
Delivery kitne din mein hogi?+
Delivery time city par depend karta hai: Karachi: 1-2 din, Lahore/Islamabad: 2-3 din, Major cities: 2-4 din, Remote areas: 4-7 din. Sundays aur holidays mein count nahi hote.
Shipping charges kitne hain?+
Karachi: Rs. 150, Lahore/Islamabad: Rs. 200, Other cities: Rs. 220-300. Rs. 5,000 ya upar ke orders par FREE delivery poore Pakistan mein!
Apna order kaise track karein?+
Dispatch ke baad tracking number WhatsApp par bheja jata hai. TCS track karein: tcs.com.pk par — Leopard track karein: leopardscourier.com.pk par. Tracking update 24 ghante mein aata hai.
Kya poore Pakistan mein deliver karte hain?+
Haan! Hum poore Pakistan mein deliver karte hain — Karachi se Gilgit tak, Quetta se Peshawar tak. Koi bhi city ho — hum zaroor pohunchenge.
Parcel receive na ho to kya karein?+
Estimated time guzar jaye aur parcel na aaye to tracking number ke saath WhatsApp par humse rabta karein. Hum courier se follow up karke 24 ghante mein update denge.
04
Refund & Return
Refund policy kya hai?+
Hum 7 din ke andar refund ya exchange dete hain agar: product damaged mila ho, galat product aaya ho, ya quality mein masla ho. Proof (photo/video) ke saath WhatsApp par rabta karein.
Refund kaise milega?+
COD orders ka refund EasyPaisa ya JazzCash mein milega. Online payment wapas original method par. Approval ke baad 3-5 working days mein process hota hai.
Product open kar liya — ab return ho sakta hai?+
Agar product open hua ho lekin quality issue hai — toh return possible hai. Sirf "pasand nahi aaya" ke liye open product return nahi hoga. Damaged ya galat product hamesha return hoga chahe open ho ya nahi.
Return shipping charges kaun dega?+
Hamari galti (wrong/damaged product) ki soorat mein return shipping hum denge. Agar customer ka irada badla to shipping customer khud bharta hai.
05
Sehat & Istemaal
Kya yeh products dawaiyan hain?+
Nahi. Sehat Pansar ke tamam products herbal supplements hain — dawaiyan nahi. Yeh overall health aur wellness ke liye hain. Kisi bimari ke liye doctor se mashwarah zaroor karein.
Hamila khwateen use kar sakti hain?+
Pregnancy ya breastfeeding mein koi bhi herbal product doctor ki ijazat ke baad istemaal karein. Safety ke liye pehle apne gynecologist se zaroor mashwarah lein.
Bachon ko de sakte hain?+
18 saal se kam bachon ko koi bhi herbal product dene se pehle pediatrician (bachon ke doctor) se zaroor mashwarah karein.
Kisi medicine ke saath le sakte hain?+
Agar aap koi prescribed medicine le rahe hain to herbal supplement shuru karne se pehle apne doctor se zaroor puchein. Kuch herbs medicines ke saath interact kar sakti hain.
Side effects ho to kya karein?+
Kisi bhi product ke baad rash, khujli, sans mein takleef, ya koi aur unusual symptom ho to fehran istemaal band karein aur doctor se milein. Humse bhi WhatsApp par rabta karein.
⚠️ Hamare products kisi bimari ka ilaj nahi karte. Sehat ke masle ke liye registered doctor se milna zaroori hai.
06
Account & Website
Account banana zaroori hai order ke liye?+
Nahi! Account ke bina bhi order kar sakte hain. Bas apna naam, phone number, aur address bharein — order ho jayega. Account banana optional hai.
Loyalty points kya hain?+
Har Rs. 100 ki shopping par 1 point milta hai. 100 points = Rs. 100 discount agle order mein. Points automatically add hote hain — koi registration nahi chahiye.
Promo code kahan se milega?+
Promo codes WhatsApp, Facebook page, ya newsletter ke zariye announce kiye jate hain. Updates ke liye hamara WhatsApp number save karein ya Facebook page follow karein.
Meri personal info safe hai?+
Bilkul! Aapki personal information — naam, phone, address — sirf order process karne ke liye use hoti hai. Kisi third party ko share nahi ki jaati. Aapka data hamesha safe hai.